Virtual Receptionist Australia
AutoReception is an Australian AI virtual receptionist for small businesses. It answers your calls 24/7 in a natural Aussie voice, on your existing Australian number, in your local time zone. It books appointments, sends SMS follow-ups and transfers urgent calls to your team. We're based in Spring Hill, Brisbane, and built for Australian tradies, clinics, workshops and professional services.
Last updated: 20 October 2026
At a glance
A useful answer, whenever customers call
Who it's for
Built for tradies on the tools, workshops with busy phones, clinics between appointments, and professional services teams that need a dependable first response.
Your Australian virtual receptionist at a glance
- Business
- AutoReception, Spring Hill, Brisbane QLD 4000 (ABN 28 698 355 216)
- Voice
- Natural Australian accent
- Numbers
- Works with your existing Australian landline or mobile through call forwarding
- Time zones
- Follows your business hours in your own state's time
- Coverage
- 24/7, including weekends and public holidays
- Setup
- Most businesses are live in under 48 hours
- Contract
- Monthly plans in AUD, no setup fee, no lock-in contract
- Contact
- 0474 870 785 · admin@autoreception.com.au
Virtual receptionist options in Australia compared
Australian businesses usually choose between three kinds of virtual receptionist. Here's an honest comparison.
| Comparison | Local human answering service | Offshore call centre | AI virtual receptionist (AutoReception) |
|---|---|---|---|
| Who answers | Australian-based operators | Operators overseas | An AI voice agent with an Australian accent |
| Hours | Plan-dependent; after hours often extra | Often 24/7 | 24/7 on every plan |
| Local knowledge | Strong | Varies | Follows the service areas, suburbs and details you give it |
| Busy periods | Calls may queue | Calls may queue | Handles multiple calls at once |
| Bookings and SMS | Varies by plan | Varies by plan | Books and sends SMS during the call |
| Pricing model | Monthly fee plus per-call charges | Usually per hour or per seat | Monthly plan, no setup fee, no lock-in |
| Best for | Complex calls needing a person | High-volume scripted calls | Routine calls, bookings, quotes and after hours |
New to this? Start with what a virtual receptionist is and how it works, or compare AI vs human virtual receptionists.
Answering calls across every Australian time zone
Australia has five time zones in summer and only three in winter, and public holidays differ by state. AutoReception follows your business hours in your own local time, whether that's AEST in Queensland all year, AEDT in NSW, Victoria, the ACT and Tasmania during daylight saving, ACST/ACDT in South Australia, ACST in the Northern Territory, or AWST in Western Australia. Set your opening hours and after-hours rules, and callers get the right response at 7am in Perth or 9pm in Sydney.
When Australians call small businesses: 2026 data
We analysed 1,773 calls answered by AutoReception for 27 Australian small businesses in 2026 to date.
calls (24.5%) came outside 9am–5pm on weekdays, including weekends and public holidays.
of the week's calls landed on a Monday, the busiest day.
of conversations were potential new work: bookings, quotes and new enquiries.
of calls were spam or robocalls.
Source: AutoReception analysis of 1,773 AI-answered inbound calls to 27 Australian small businesses, February–October 2026, in each business's local time. Some businesses only forward after-hours or overflow calls, so figures describe calls the AI answered, not every call a business receives. Call intent is classified from call summaries and is approximate.
Missing those calls is missing work. See after-hours answering for Australian businesses.
Keep your Australian number
You don't need a new number or any hardware. Most Australian mobile and landline providers let you forward calls, either all the time or only when you're busy, don't answer or are unreachable. Forward your existing business number to AutoReception and choose when it answers: every call, after hours only, or as overflow when your team is flat out. Forwarding options depend on your phone provider.
Built for Australian industries
AutoReception is set up around how Australian small businesses actually work.
- Trades: capture job details, suburb and urgency while you're on the tools. Plumbers, electricians, air conditioning and HVAC.
- Automotive: book services and answer "is my car ready?" calls without stopping work in the bay. AI receptionist for workshops.
- Clinics and practices: handle routine booking requests between patients. Dental and medical and allied health.
- Professional services: capture new-enquiry details during meetings. Law firms and real estate.
- Salons: take bookings while your hands are busy. Beauty salons.
How much does a virtual receptionist cost in Australia?
Publicly listed plans for Australian human answering services commonly start around $25–$50 a month plus GST, with per-call or per-minute charges once you pass the included calls, and after-hours answering is often extra (October 2026). AutoReception charges a monthly plan in Australian dollars with no setup fee and no lock-in contract, and answers 24/7 on every plan. Book a call for a plan matched to your call volume.
Privacy and call recording in Australia
You decide what the virtual receptionist asks callers and who receives each call summary. If you record calls, the greeting can let callers know. Recording rules differ between states, so check what applies to your business. Ask us how call data is handled before you go live.
