How Can We Help?

    Find answers, get in touch with our team, or browse common questions below.

    Frequently Asked Questions

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    How do I set up my AI receptionist?

    Once you sign up, our team will work with you to configure your AI receptionist. We handle the setup, including customising the voice, call scripts, appointment booking rules, and integrations. Setup is typically completed within 48 hours.

    Can I change my AI receptionist's greeting or instructions?

    Yes. You can update your receptionist's greeting, call handling instructions, and business information at any time through the AutoReception App portal or by contacting our support team.

    What happens if the AI cannot handle a call?

    If the AI is unable to resolve a caller's request, it can transfer the call to a designated phone number, take a detailed message, or send you an instant notification so you can follow up.

    How do I access my call recordings and transcripts?

    All call recordings, transcripts, and summaries are available in the AutoReception App portal. You can review, search, and export them at any time.

    Can I integrate AutoReception with my existing tools?

    Yes. AutoReception integrates with popular calendar, CRM, and invoicing tools. Our Growth and Enterprise plans include advanced integrations with platforms like HubSpot and Salesforce.

    How do I cancel or change my plan?

    You can change your plan or cancel at any time by contacting our support team via email or phone. There are no long-term contracts or cancellation fees.

    Is my data secure?

    Yes. All calls, recordings, and customer data are encrypted and stored securely. We follow industry best practices for data protection and privacy compliance.

    What if I need help outside business hours?

    You can email us at any time and we will respond within 24 hours. For urgent account issues, our priority support channel is available to Enterprise plan customers around the clock.

    Support Hours

    Our team is available during Australian Eastern Standard Time (AEST).

    Monday to Friday

    9:00 AM to 5:00 PM AEST

    Email Response

    Within 24 hours